Your Reliability Rate (RR) is a snapshot of your recent booking reliability on uPaged. It helps nurses and facilities make informed decisions using clear, shared data.

Your RR is based on a rolling window of up to your last 50 booked and worked shifts.

The most important thing to know is:

• Only cancellations made within 24 hours of the shift start time affect your Reliability Rate.
• If you cancel more than 24 hours before your shift starts, it does not affect your RR.

And reliability works both ways. Facilities have a Reliability Rate too, measured using the same 24-hour standard. You can see their reliability when choosing shifts, just as they can see yours when considering applicants.

Reliability in uPaged is about transparency and informed choice.

On-demand work can otherwise feel anonymous. Reliability data gives nurses and facilities a clearer picture of how each other have honoured recent bookings, helping build trust and accountability on both sides.

It also helps us advocate for nurses when facilities are cancelling shifts too.

Reliability is important to the opportunities we can offer as well. When facilities trust uPaged as a first-choice provider, they're more likely to send us shifts first and give us longer to fill them - meaning more choice and opportunity for the uPaged nurse community.

• Decide early where you can. Cancel more than 24 hours before the shift and it won't affect your RR.
• Only book shifts you're confident you can work.
• Keep completing your booked shifts. Your RR uses a rolling window, so your recent history improves and older late cancellations eventually move out.
• If something unavoidable happens within 24 hours, let us know as early as possible anyway.

Your Reliability Rate isn't permanent. It can improve as your recent shift history improves.