Don't feel discouraged. Ratings do not influence your facility's ability to post shifts or a practitioner's ability to apply for shifts at your organisation via uPaged. We want to raise the standard of the contingency workforce. Our aim is to have the best hospitals, placed first, with the best practitioners.
Just like ratings in Trip Advisor, Airbnb and Uber, ratings are designed to give everyone an anonymous voice and cannot be deleted unless you can prove that a rating is false. As more practitioners work more shifts at your organisation and you earn more ratings from them, one lower rating can be outweighed by subsequent positive ratings that you receive. Remember, ratings are two-way, meaning facilities can also rate practitioners.