The words 'Good', 'Average' and 'Bad' are subjective terms to describe a rating. They mean different things to different people. For example, to one person, a good rating may be over 4.5 stars, while to another, a good rating is nothing less than 5 stars.

This is why we don't explicitly mention the thresholds for good, average and bad ratings, but we can make some easy assumptions about the kind of ratings your team should be aiming for.

Of course, having a 5-star rating is the best possible score you can get. But you don’t need to have a perfect rating to reap the benefits of a good score for an organisation; a high 4.5-5-star rating is great. With a good organisation rating, you can expect to have more practitioners applying for your shifts, and get recognised for your support and facilities, among other things. 

On the flip side, having a bad rating may reduce your organisation's likelihood of receiving shift applications from practitioners, so be sure to try to keep your rating above 4 stars. Check out how you can get a better rating here.