A manager can remove a shift with a booked or confirmed nurse, but just note, uPaged takes shift cancellations very seriously. 

Cancellations can mean that a manager is not able to find a replacement to care for their patients.

Similarly, when a manager cancels a nurse with short notice, the nurse may not be able to find a replacement shift, resulting in a loss of income.

Our aim is to create timely transparency around this, but we are also aware that unexpected things come up and shift needs change.

If a facility cancels a booked shift within 2 hours of the start of the shift, the nurse is entitled to be paid for 2 hours of work as per their employment contract and our Shift Cancellation Policy. Please ensure you are familiar with our Shift Cancellation Policy here: https://bit.ly/3gLKTFT and our T&Cs here: https://bit.ly/30yUriq.

How to cancel a nurse

Select your device

• Mobile device
• Desktop computer

Mobile device

1.  Log in to uPaged here: https://app.upaged.com/hospital/login or via the app
2. Select Find Nurses
3. Use the Calendar to find the shift you would like to cancel. Tap Cancel 
4. A pop-up box will appear stating "Are you sure you want to cancel this nurse?". Tap the box then start typing a message for the nurse

1. Tap Yes, cancel to cancel the shift and the nurse. The nurse will be notified that their shift is cancelled with your message.

Ensure to enable automatic updates of the uPaged app, and allow notifications (see how here: https://bit.ly/3kmwLFR) to avoid missing out on important shift updates.

Desktop computer

1. Log in to uPaged here: https://app.upaged.com/hospital/login
2. On the top pane, click Find Nurses
3. Use the Calendar to find the shift you would like to cancel. click Cancel 
4. A pop-up box will appear stating "Are you sure you want to cancel this nurse?". Click the box then start typing a message for the nurse

1. Click Yes, cancel to cancel the shift and the nurse. The nurse will be notified that their shift is cancelled with your message.