The nurse can cancel a shift, and so can the hospital (see how to cancel a shift here: https://bit.ly/3ifZFFR), but note, uPaged takes shift cancellations very seriously. Cancellations can mean that a hospital is not able to find a replacement to care for their patients. Similarly, when a hospital cancels a nurse with short notice the nurse may not be able to find a replacement shift, resulting in a loss of income. Our aim is to create timely transparency around this, but we are also aware that unexpected things come up and shift needs change.
If the nurse is cancelling within 24 hours of the start of the shift, they must call the hospital directly as a courtesy (after all, the hospital is their employer - learn more here: https://bit.ly/3a6TFN4), to update them of their non-attendance. They can find the cancellation contact number for each hospital on the hospital's profile in the 'additional information' tab.
If a nurse or hospital cancel a shift within 2 hours of the shift start time, this will be recorded in a cancellation rate on their profile, to help everyone make the best possible decision next time they choose. The nurse should be paid for 2 hours of work as per their employment agreement with your hospital.
To make sure you don't miss updates, please ensure you have the latest version of the uPaged app, and allow notifications (see how here: https://bit.ly/3kmwLFR).
Please see our T&Cs for our cancellation policy here: https://bit.ly/30yUriq